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Training: Customer Conflict Resolution

October 16, 2017 @ 10:00 am - 1:00 pm

Conflict Resolution, Taking Ownership and Following Up

Course Objective
Improve your skills on how to deal with conflict with unsatisfied customers by taking ownership of complaints and following up.
• Understand your customers
• Identify the cause of conflict
• Identify steps of how to deal with conflict
• Explore empowerment and following up

Course Format
3-hour workshop at the Adventure Centre, Squamish
About Caroline Bagnall, (Workshop Facilitator)
Profitable Hospitality Strategist
At the helm of Connect Hospitality Strategies Inc. is Caroline Bagnall; Mountain Resort Hospitality Expert & Tourism and Adult Educator.

For every hospitality organization with a desire to be profitable and develop customers for life in a highly competitive marketplace, Connect Hospitality Strategies brings a customized approach to project management and workforce education to the table.

Bagnall offers F&B management expertise in the organisation, planning and execution, and service of client events. Her widely-applauded communication skills, industry expertise, and practical experience are augmented by professional certification in adult and ongoing education and facilitation skills.

Social Credentials: Twitter, LinkedIn
Twitter @CarolineBagnall @CHSprofit #whyweconnect
LinkedIn Caroline Bagnall

Profitable Hospitality Strategist

Connect Hospitality Strategies Inc


October 16, 2017
10:00 am - 1:00 pm
Event Category:


Squamish Adventure Centre
38551 Loggers Lane
Squamish, BC V8B 0H2 Canada